O aplicativo do evolux phone vai disparar alguns eventos que podem ser capturados por uma aplicação no SalesForce.
Exemplo de uso:
| Code Block | ||||
|---|---|---|---|---|
| ||||
addEventListener('message', event => {
if (event.data.eventName === 'softphoneCallInvited') {
console.log('softphoneCallInvited', event.data.payload);
}
}); |
Eventos:
softphoneCallInvited
Exemplo de payload:
| Info |
|---|
Informações adicionais capturadas por URA Inteligentes (ex.: número de CPF) podem ser recuperadas no campo "extra". |
| Code Block | ||
|---|---|---|
| ||
{
agent: {id: 1, name: "Teste", extension: 612},
answerTime: null,
direction: "outbound",
endTime"id": "8eb4d68e-722a-11eb-914b-d185dd1424c7",
"uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
"originationLegUuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
"direction": "inbound",
"hangupCause": null,
"startTime": "2021-02-18T20:47:47.476Z",
"answerTime": null,
"endTime": null,
extra"from": {cpf
"name": "Suporte 601",
"number": "09536679433601"
},
from"to": {
"name": "612700",
"number": "612"},
hangupCause: null,
id: "09a4482a-a81b-4a69-6fa1-114327490832",
originationLegUuid: "09a4482a-a81b-4a69-6fa1-114327490832",
queue: {slug: "pao2", number: "4002"},
startTime: "2019-04-11T19:38:41.046Z",
to: {name: "601", number: "601"},
uuid: "09a4482a-a81b-4a69-6fa1-114327490832"
} |
softphoneCallAccepted
Exemplo de payload:
| Code Block | ||
|---|---|---|
| ||
{
agent: {id: 1, name: "Teste", extension: 612},
answerTime: "2019-04-11T19:38:44.101Z",
direction: "outbound",
endTime: null,
extra: {cpf: "09536679433"},
from: {name: "612", number: "612"},
hangupCause: null,
id: "09a4482a-a81b-4a69-6fa1-114327490832",
originationLegUuid: "09a4482a-a81b-4a69-6fa1-114327490832",
queue: {slug: "pao2", number: "4002"},
startTime: "2019-04-11T19:38:41.046Z",
to: {name: "601", number: "601"},
uuid: "09a4482a-a81b-4a69-6fa1-114327490832"
} |
softphoneCallEnded
Exemplo de payload:
| Code Block | ||
|---|---|---|
| ||
{ agent: {id: 1, name: "Teste", extension: 612}, answerTime: "2019-04-11T19:38:44.101Z", direction: "outbound", endTime: "2019-04-11T19:42:40.357Z", extra: {cpf: "09536679433"}, from: {name: "612", number: "612"}, hangupCause: "NORMAL CLEARING", id: "09a4482a-a81b-4a69-6fa1-114327490832", originationLegUuid: "09a4482a-a81b-4a69-6fa1-114327490832", queue: {slug: "pao2", number: "4002"}, startTime: "2019-04-11T19:38:41.046Z", to: {name: "601", number: "601"}, uuid: "09a4482a-a81b-4a69-6fa1-114327490832"60916f51-c6f5-a853-3651-a8a456064080" }, "agent": { "id": 1, "name": "João", "extension": 700, "login": "joao", "email": "" }, "extra": { "evolux_cc_member_session_uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7", "evolux_cc_queue_number": "4000", "evolux_cc_queue_slug": "suporte" }, "queue": { "slug": "suporte", "number": "4000" } } |
Exemplo com uma chamada de campanha:
| Code Block | ||
|---|---|---|
| ||
{
"id": "7b684fba-722b-11eb-915c-d185dd1424c7",
"uuid": "7b685078-722b-11eb-915d-d185dd1424c7",
"originationLegUuid": "7b685078-722b-11eb-915d-d185dd1424c7",
"direction": "inbound",
"hangupCause": null,
"startTime": "2021-02-18T20:54:30.244Z",
"answerTime": "2021-02-18T20:54:35.218Z",
"endTime": null,
"from": {
"name": "Campanha de Cobrança Anual",
"number": "601"
},
"to": {
"name": "Campanha de Cobrança Anual",
"number": "601"
},
"agent": {
"id": 1,
"name": "João",
"extension": 700,
"login": "joao",
"email": ""
},
"extra": {
"campaign_id": "1",
"evolux_cc_agent": "joao",
"subscriber_id": "1",
"subscriber_number": "601",
"subscriber_name": "Maria",
"campaign_slug": "campanha_de_cobranca_anual",
"dialer_subscriber_origination_uuid": "7b685078-722b-11eb-915d-d185dd1424c7",
"subscriber_external_id": "000120"
},
"campaign": {
"id": "1",
"slug": "campanha_de_cobranca_anual"
},
"subscriber": {
"number": "601",
"name": "Maria",
"externalId": "000120"
}
} |
softphoneCallAccepted
Exemplo de payload:
| Code Block | ||
|---|---|---|
| ||
{
"id": "8eb4d68e-722a-11eb-914b-d185dd1424c7",
"uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
"originationLegUuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
"direction": "inbound",
"hangupCause": null,
"startTime": "2021-02-18T20:47:47.476Z",
"answerTime": "2021-02-18T20:47:56.105Z",
"endTime": null,
"from": {
"name": "Suporte 601",
"number": "601"
},
"to": {
"name": "700",
"number": "60916f51-c6f5-a853-3651-a8a456064080"
},
"agent": {
"id": 1,
"name": "João",
"extension": 700,
"login": "joao",
"email": ""
},
"extra": {
"evolux_cc_member_session_uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
"evolux_cc_queue_number": "4000",
"evolux_cc_queue_slug": "nordestao"
},
"queue": {
"slug": "suporte",
"number": "4000"
}
} |
softphoneCallEnded
Exemplo de payload:
| Code Block | ||
|---|---|---|
| ||
{
"id": "8eb4d68e-722a-11eb-914b-d185dd1424c7",
"uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
"originationLegUuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
"direction": "inbound",
"hangupCause": "NORMAL CLEARING",
"startTime": "2021-02-18T20:47:47.476Z",
"answerTime": "2021-02-18T20:47:56.105Z",
"endTime": "2021-02-18T20:47:58.470Z",
"from": {
"name": "Suporte 601",
"number": "601"
},
"to": {
"name": "700",
"number": "60916f51-c6f5-a853-3651-a8a456064080"
},
"agent": {
"id": 1,
"name": "João",
"extension": 700,
"login": "joao",
"email": ""
},
"extra": {
"evolux_cc_member_session_uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
"evolux_cc_queue_number": "4000",
"evolux_cc_queue_slug": "nordestao"
},
"queue": {
"slug": "suporte",
"number": "4000"
}
} |
agentStartPause
Exemplo de payload:
| Code Block | ||
|---|---|---|
| ||
{
"agentId": 1,
pause"agent": {
"id": 1,
maxDuration: null"name": "João",
"extension": 700,
"login": "joao",
productive"email": true,
""
},
"pause": {
"reason": "BackofficeLanche",
"productive": false,
"timeStart": "20192021-0402-03T2318T20:4251:0154.096056866913+00:00",
"timeEnd": null,
"maxDuration": null
}
} |
agentChangePause
Exemplo de payload:
| Code Block | ||
|---|---|---|
| ||
{
"agentId": 1,
pause: {"agent": {
"id": 1,
"name": "João",
"extension": 700,
maxDuration"login": 5"joao",
productive: true"email": ""
},
"pause": {
"reason": "10 minutos/NR17""Reunião",
"productive": true,
"timeStart": "20192021-0402-03T2318T20:4252:0435.885629366557+00:00",
"timeEnd": null,
"maxDuration": null
}
} |
agentStopPause
Exemplo de payload:
| Code Block | ||
|---|---|---|
| ||
{
"agentId": 1,
"agent": {
"id": 1,
"name": "João",
"extension": 700,
"login": "joao",
"email": ""
},
"pause": {
"reason": "Lanche",
"productive": false,
"timeStart": "2021-02-18T20:51:54+00:00",
"timeEnd": "2021-02-18T20:52:09+00:00",
"maxDuration": null
}
} |
agentLogin
Exemplo de payload:
| Code Block | ||
|---|---|---|
| ||
{
"agentId": 1,
"agent": {
"id": 1,
"name": "João",
"extension": "612700",
name"login": "Testejoao",
"email": null
}
} |
Criando uma aplicação de exemplo
...