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Teste

Code BlockbreakoutModewideWIP

Gravação de Tela 2022-09-15 às 18.09.01.mov

Informações sobre a chamada

{

"source": Módulo de origem (ex: Studio),
"hostname": IP Interno,
"sequence": Posição deste fluxo dentro da jornada,
"call_uuid": ID único da chamada,
"project_id": Número do Projeto no banco de dados,
"who_hangup": Quem desligou a chamada (caller, system ou null),
"exit_reason": Razão do término do fluxo (transfer ou hangup),
"call_flow_id": Número do Fluxo no banco de dados,
"incoming_did": DDR pelo qual a chamada chegou,
"project_name": Nome do Projeto,
"session_uuid": ID único da sessão,
"exported_vars": Variáveis setadas com o recurso de Vincular Variáveis de Chamada ,
"tenant_domain": Nome do tenant,
"call_flow_name": Nome do Fluxo,
"caller_id_name": Número/Nome de quem está ligando,
"executed_tasks": Tarefas (componentes) executados,
"studio_version": Versão do Evolux Studio,
"exit_time_epoch": Horário (em epoch) do fim do fluxo,
"caller_id_number": Número de quem está ligando,
"enter_time_epoch":Horário (em epoch) do início do fluxo,
"call_flow_version": Versão do fluxo,
"destination_number": Número discado pelo originador,
"system_hangup_reason": Razão do desligamento quando este é feito pelo sistema,
"hangup_classification": Em caso de desligamento pelo originador, se foi sucesso ou fracasso,
"exit_transfer_destination": Número do destino da chamada ao finalizar o fluxo,
"exit_transfer_destination_id": ID do destino da chamada no banco de dados

}

Expand
titleCDR Completo

Code Block
languagejson
{
   "source":"studio",
   "hostname":"ip-10-42-43-177.ec2.internal",
   "sequence":1,
   "call_uuid":"3871550a-3571-3321-bec8-d110c12a86ee",
   "project_id":1,
   "who_hangup":null,
   "exit_reason":"transfer",
   "call_flow_id":7,
   "incoming_did":null,
   "project_name":"Projeto Demo",
   "session_uuid":"b68345cf-db70-434d-851e-196464197cc9",
   "exported_vars":{
      
   },
   "tenant_domain":"homologacao-cs.evolux.net.br",
   "call_flow_name":"v1 - Projeto Demo - inicial",
   "caller_id_name":"9998",
   "executed_tasks":[
      {
         "task_id":"a9914a1a-ae29-4ef8-89c3-52753b1f6f08",
         "task_name":"start",
         "end_time_epoch":1663276130,
         "task_raw_params":{
            
         },
         "start_time_epoch":1663276130,
         "task_description":"Iniciar",
         "task_execution_info":null
      },
      {
         "task_id":"233ea79c-33e5-4af5-8ff8-d46f982ae884",
         "task_name":"timecondition",
         "end_time_epoch":1663276130,
         "task_raw_params":{
            "timezone":"America/Recife",
            "time_conditions":[
               {
                  "days":[
                     "1",
                     "2",
                     "3",
                     "4",
                     "5",
                     "6",
                     "7",
                     "8",
                     "9",
                     "10",
                     "11",
                     "12",
                     "13",
                     "14",
                     "15",
                     "16",
                     "17",
                     "18",
                     "19",
                     "20",
                     "21",
                     "22",
                     "23",
                     "24",
                     "25",
                     "26",
                     "27",
                     "28",
                     "29",
                     "30",
                     "31"
                  ],
                  "years":[
                     "all"
                  ],
                  "months":[
                     "jan",
                     "feb",
                     "mar",
                     "apr",
                     "may",
                     "jun",
                     "jul",
                     "aug",
                     "sep",
                     "oct",
                     "nov",
                     "dec"
                  ],
                  "intervals":[
                     {
                        "end":"18:59:00",
                        "start":"08:00:00"
                     }
                  ],
                  "description":"Seg a Sex - 08h as 19h",
                  "days_of_week":[
                     "mon",
                     "tue",
                     "wed",
                     "thu",
                     "fri"
                  ],
                  "next_task_id":"16e40c03-2071-494d-a74b-497e04c5a1d2"
               }
            ]
         },
         "start_time_epoch":1663276130,
         "task_description":"Horário de Funcionamento",
         "task_execution_info":{
            "date":"2022-09-15T18:08:50.507255-03:00",
            "evaluated_time_conditions":[
               {
                  "pass":true,
                  "order":1,
                  "description":"Seg a Sex - 08h as 19h"
               }
            ],
            "matched_time_condition_order":1
         }
      },
      {
         "task_id":"16e40c03-2071-494d-a74b-497e04c5a1d2",
         "task_name":"playback",
         "end_time_epoch":1663276132,
         "task_raw_params":{
            "audio_url":"https://homologacao-cs.evolux.net.br/api/v1/audios/tts?token=*********&text=Bem+vindo+ao+teste+Evolux&voice_id=Camila&engine=neural"
         },
         "start_time_epoch":1663276130,
         "task_description":"Que bom tê-lo conosco",
         "task_execution_info":{
            "audio_url":"https://homologacao-cs.evolux.net.br/api/v1/audios/tts?token=*********&text=Bem+vindo+ao+teste+Evolux&voice_id=Camila&engine=neural"
         }
      },
      {
         "task_id":"45c1d1e3-d754-402f-aeb6-edbe9b0998f6",
         "task_name":"playandgetdigits",
         "end_time_epoch":1663276145,
         "task_raw_params":{
            "options":[
               
            ],
            "timeout":8000,
            "error_file":"silence_stream://500",
            "max_digits":14,
            "min_digits":11,
            "prompt_file":"https://homologacao-cs.evolux.net.br/api/v1/audio/listen/1?token=*********",
            "terminators":"#",
            "digits_regex":"\\d+",
            "max_attempts":1,
            "digit_timeout":5000,
            "variable_name":"cpf_cnpj"
         },
         "start_time_epoch":1663276132,
         "task_description":"Digite o CPF ou CNPJ do titular",
         "task_execution_info":{
            "digits":"*********",
            "error_file":"silence_stream://500",
            "prompt_file":"https://homologacao-cs.evolux.net.br/api/v1/audio/listen/1?token=*********"
         }
      },
      {
         "task_id":"d941ac49-90e4-4b9a-9fe3-fbc845f997a1",
         "task_name":"router",
         "end_time_epoch":1663276145,
         "task_raw_params":{
            "routes":[
               {
                  "match":"any",
                  "conditions":[
                     {
                        "operator":"length",
                        "left_value":"cpf_cnpj",
                        "right_value":"11"
                     },
                     {
                        "operator":"length",
                        "left_value":"cpf_cnpj",
                        "right_value":"14"
                     }
                  ],
                  "description":"Documento tem 11 ou 14 digitos?",
                  "next_task_id":"0c669b5b-9aed-4ecf-a3c4-ce40fbb2e555"
               }
            ]
         },
         "start_time_epoch":1663276145,
         "task_description":"Roteador",
         "task_execution_info":{
            "matched_route":"Documento tem 11 ou 14 digitos?",
            "evaluated_routes":[
               {
                  "match":"any",
                  "result":true,
                  "conditions":[
                     {
                        "result":true,
                        "condition":"********* length 11",
                        "error_msg":null
                     },
                     {
                        "result":false,
                        "condition":"********* length 14",
                        "error_msg":null
                     }
                  ],
                  "description":"Documento tem 11 ou 14 digitos?"
               }
            ],
            "matched_route_order":1
         }
      },
      {
         "task_id":"0c669b5b-9aed-4ecf-a3c4-ce40fbb2e555",
         "task_name":"http",
         "end_time_epoch":1663276148,
         "task_raw_params":{
            "url":"http://[SUPRIMIDO POR SEGURANÇA]",
            "auth":null,
            "data":"{   ""cpfcnpj"" : "{
               {
                  "cpf_cnpj"
               }
            }" }",
            "method":"POST",
            "params":{
               
            },
            "verify":true,
            "headers":{
               "IntegrationSecret":"*********"
            },
            "timeout":20,
            "data_type":"json",
            "variable_name":"cliente",
            "sensitive_return_keys":[
               "email",
               "cpfcnpj",
               "chavebase",
               "nomebase",
               "descricaocarteira",
               "logradouro",
               "bairro",
               "telefone",
               "telefones",
               "nomeregional",
               "nomeassinante"
            ],
            "sensitive_request_keys":[
               "IntegrationSecret",
               "cpf_cnpj",
               "cpfcnpj"
            ],
            "return_contains_sensitive_info":true
         },
         "start_time_epoch":1663276145,
         "task_description":"Interfocus - Consultar cliente por CPF",
         "task_execution_info":{
            "status":"http_success",
            "error_msg":null,
            "http_status":200,
            "request_data":{
               "url":"http://[SUPRIMIDO POR SEGURANÇA]",
               "auth":null,
               "json":{
                  "cpfcnpj":"*********"
               },
               "method":"POST",
               "params":{
                  
               },
               "verify":true,
               "headers":{
                  "IntegrationSecret":"*********"
               },
               "timeout":20
            },
            "response_data":{
               "uf":"SP",
               "email":"*********",
               "cpfcnpj":"*********",
               "faturas":null,
               "nomebase":"*********",
               "chavebase":"*********",
               "contratos":[
                  {
                     "cep":"13733554",
                     "bairro":"*********",
                     "numero":"596",
                     "situacao":5,
                     "idcarteira":4,
                     "idcontrato":767496,
                     "logradouro":"*********",
                     "complemento":"",
                     "codigoempresa":31,
                     "diavencimento":10,
                     "ordemservicos":null,
                     "codigocarteira":41,
                     "manutencaonode":false,
                     "numerocontrato":767496,
                     "idclassificacao":null,
                     "descricaocarteira":"*********",
                     "descricaosituacao":"Cancelado",
                     "codigoclassificacao":null,
                     "vencimentospermitidos":"05;08;10;12;14;15;",
                     "descricaoclassificacao":null,
                     "podeliberacaoconfianca":false
                  },
                  {
                     "cep":"13733554",
                     "bairro":"*********",
                     "numero":"596",
                     "situacao":2,
                     "idcarteira":4,
                     "idcontrato":827458,
                     "logradouro":"*********",
                     "complemento":"",
                     "codigoempresa":31,
                     "diavencimento":10,
                     "ordemservicos":null,
                     "codigocarteira":41,
                     "manutencaonode":false,
                     "numerocontrato":827458,
                     "idclassificacao":null,
                     "descricaocarteira":"*********",
                     "descricaosituacao":"Conectado/Ativo",
                     "codigoclassificacao":null,
                     "vencimentospermitidos":"05;08;10;12;14;15;",
                     "descricaoclassificacao":null,
                     "podeliberacaoconfianca":false
                  }
               ],
               "telefones":[
                  {
                     "ddd":19,
                     "telefone":"*********"
                  },
                  {
                     "ddd":19,
                     "telefone":"*********"
                  }
               ],
               "nomecidade":"MOCOCA",
               "idassinante":610012,
               "nomeregional":"*********",
               "nomeassinante":"*********",
               "codigoassinante":610012,
               "idclassificacao":16,
               "codigoclassificacao":81,
               "descricaoclassificacao":"RESIDENCIAL"
            }
         }
      },
      {
         "task_id":"d215de0d-b886-42e1-ab8f-9c5da7e1f6b6",
         "task_name":"http",
         "end_time_epoch":1663276148,
         "task_raw_params":{
            "url":"https://[SUPRIMIDO POR SEGURANÇA]",
            "auth":null,
            "data":{
               "DDR":"*********",
               "crm":"*********",
               "cliente":"{{cliente|tojson}}"
            },
            "method":"POST",
            "params":{
               
            },
            "verify":true,
            "headers":{
               "x-api-key":"*********"
            },
            "timeout":10,
            "data_type":"formdata",
            "variable_name":"status_contrato",
            "sensitive_return_keys":[
               "nome",
               "documento",
               "bairro",
               "logradouro",
               "cpfcnpj",
               "nomeassinante",
               "email",
               "crm",
               "ddr",
               "chavebase",
               "descricaocarteira"
            ],
            "sensitive_request_keys":[
               "x-api-key",
               "cliente",
               "DDR"
            ],
            "return_contains_sensitive_info":true
         },
         "start_time_epoch":1663276148,
         "task_description":"Lambda - Organizar Contratos - Interfocus",
         "task_execution_info":{
            "status":"http_success",
            "error_msg":null,
            "http_status":200,
            "request_data":{
               "url":"https://[SUPRIMIDO POR SEGURANÇA]",
               "auth":null,
               "data":{
                  "DDR":"*********",
                  "crm":"*********",
                  "cliente":"*********"
               },
               "method":"POST",
               "params":{
                  
               },
               "verify":true,
               "headers":{
                  "x-api-key":"*********"
               },
               "timeout":10
            },
            "response_data":{
               "crm":"*********",
               "ddr":"*********",
               "nome":"*********",
               "email":null,
               "cidade":"MOCOCA - SP",
               "status":"Normal",
               "bairros":[
                  "*********",
                  "*********"
               ],
               "empresa":"*********",
               "faturas":[
                  
               ],
               "bloqueado":[
                  
               ],
               "cancelado":[
                  767496
               ],
               "chavebase":"*********",
               "contratos":[
                  {
                     "cep":"13733554",
                     "bairro":"*********",
                     "numero":"596",
                     "situacao":5,
                     "idcarteira":4,
                     "idcontrato":767496,
                     "logradouro":"*********",
                     "complemento":"",
                     "codigoempresa":31,
                     "diavencimento":10,
                     "ordemservicos":null,
                     "codigocarteira":41,
                     "manutencaonode":false,
                     "numerocontrato":767496,
                     "idclassificacao":null,
                     "descricaocarteira":"*********",
                     "descricaosituacao":"Cancelado",
                     "codigoclassificacao":null,
                     "vencimentospermitidos":"05;08;10;12;14;15;",
                     "descricaoclassificacao":null,
                     "podeliberacaoconfianca":false
                  },
                  {
                     "cep":"13733554",
                     "bairro":"*********",
                     "numero":"596",
                     "situacao":2,
                     "idcarteira":4,
                     "idcontrato":827458,
                     "logradouro":"*********",
                     "complemento":"",
                     "codigoempresa":31,
                     "diavencimento":10,
                     "ordemservicos":null,
                     "codigocarteira":41,
                     "manutencaonode":false,
                     "numerocontrato":827458,
                     "idclassificacao":null,
                     "descricaocarteira":"*********",
                     "descricaosituacao":"Conectado/Ativo",
                     "codigoclassificacao":null,
                     "vencimentospermitidos":"05;08;10;12;14;15;",
                     "descricaoclassificacao":null,
                     "podeliberacaoconfianca":false
                  }
               ],
               "documento":"*********",
               "duplicado":false,
               "resultado":"sucesso",
               "manutencao":[
                  
               ],
               "corporativo":[
                  
               ],
               "data_inicio":null,
               "idassinante":610012,
               "codigocarteira":41,
               "dados_a_liberar":[
                  
               ],
               "dados_bloqueado":[
                  
               ],
               "contrato_recente":false,
               "dados_manutencao":[
                  
               ],
               "outros_contratos":[
                  
               ],
               "status_bloqueado":false,
               "status_cancelado":false,
               "contratos_com_faturas":[
                  
               ],
               "assinantes_com_faturas":[
                  
               ],
               "contrato_sem_liberacao":[
                  
               ],
               "assinantes_com_bloqueio":[
                  
               ]
            }
         }
      },
      {
         "task_id":"c8d79390-f9a8-4382-be8e-9ff123672aa8",
         "task_name":"http",
         "end_time_epoch":1663276149,
         "task_raw_params":{
            "url":"https://[SUPRIMIDO POR SEGURANÇA]",
            "auth":null,
            "data":{
               "crm":"*********",
               "faturas":"{{status_contrato.faturas|tojson}}"
            },
            "method":"POST",
            "params":{
               
            },
            "verify":true,
            "headers":{
               "x-api-key":"*********"
            },
            "timeout":10,
            "data_type":"formdata",
            "variable_name":"status_faturas",
            "sensitive_request_keys":[
               "x-api-key"
            ],
            "return_contains_sensitive_info":false
         },
         "start_time_epoch":1663276148,
         "task_description":"Lambda - Status Faturas - Interfocus",
         "task_execution_info":{
            "status":"http_success",
            "error_msg":null,
            "http_status":200,
            "request_data":{
               "url":"https://[SUPRIMIDO POR SEGURANÇA]",
               "auth":null,
               "data":{
                  "crm":"*********",
                  "faturas":"[]"
               },
               "method":"POST",
               "params":{
                  
               },
               "verify":true,
               "headers":{
                  "x-api-key":"*********"
               },
               "timeout":10
            },
            "response_data":{
               "status":"nenhuma_fatura",
               "faturas":[
                  
               ],
               "resultado":"sucesso",
               "quantidade":0,
               "vencimentos":[
                  
               ],
               "codigo_barras":false,
               "todas_faturas":[
                  
               ]
            }
         }
      },
      {
         "task_id":"481a4a59-0fa1-4246-b7e1-1f2e8a503095",
         "task_name":"http",
         "end_time_epoch":1663276150,
         "task_raw_params":{
            "url":"https://[SUPRIMIDO POR SEGURANÇA]/api/v2/tickets.json",
            "auth":{
               "password":"[SUPRIMIDO POR SEGURANÇA]",
               "username":"[SUPRIMIDO POR SEGURANÇA]"
            },
            "data":"{    ""ticket"":{       ""requester_id"":"**********",       ""submitter_id"":"**********",       ""tags"":[          ""protocolo"",          ""ura_evolux""       ],       ""description"":""Opção escolhida":1 - Cliente Evolux Satisfeito!",       ""subject"":""Protocolo de Atendimento | Evolux | #"{
               {
                  "caller_id_number"
               }
            }",       ""custom_fields"":[          {             ""id"":*********,             ""value"":"{
               {
                  "caller_id_number"
               }
            }"          }       ]    } }",
            "method":"POST",
            "params":{
               
            },
            "verify":true,
            "headers":{
               
            },
            "timeout":30,
            "data_type":"json",
            "variable_name":"ticket",
            "sensitive_request_keys":[
               "requester_id",
               "submitter_id",
               "id",
               "password",
               "username"
            ],
            "return_contains_sensitive_info":false
         },
         "start_time_epoch":1663276149,
         "task_description":"Criar Ticket no Zendesk",
         "task_execution_info":{
            "status":"http_success",
            "error_msg":null,
            "http_status":201,
            "request_data":{
               "url":"https://[SUPRIMIDO POR SEGURANÇA]/api/v2/tickets.json",
               "auth":{
                  "password":"[SUPRIMIDO POR SEGURANÇA]",
                  "username":"[SUPRIMIDO POR SEGURANÇA]"
               },
               "json":{
                  "ticket":{
                     "tags":[
                        "protocolo",
                        "ura_evolux"
                     ],
                     "subject":"Protocolo de Atendimento | Evolux | #9998",
                     "description":"Opção escolhida: 1 - Cliente Evolux Satisfeito!",
                     "requester_id":"*********",
                     "submitter_id":"*********",
                     "custom_fields":[
                        {
                           "id":"*********",
                           "value":"9998"
                        }
                     ]
                  }
               },
               "method":"POST",
               "params":{
                  
               },
               "verify":true,
               "headers":{
                  
               },
               "timeout":30
            },
            "response_data":{
               "audit":{
                  "id":9200246941197,
                  "via":{
                     "source":{
                        "to":{
                           
                        },
                        "rel":null,
                        "from":{
                           
                        }
                     },
                     "channel":"api"
                  },
                  "events":[
                     {
                        "id":9200246941325,
                        "body":"Opção escolhida: 1 - Cliente Evolux Satisfeito!",
                        "type":"Comment",
                        "public":true,
                        "audit_id":9200246941197,
                        "author_id":"*********",
                        "html_body":"<div class=""zd-comment"" dir=""auto""><p dir=""auto"">Opção escolhida: 1 - Cliente Evolux Satisfeito!</p></div>",
                        "plain_body":"Opção escolhida: 1 - Cliente Evolux Satisfeito!",
                        "attachments":[
                           
                        ]
                     },
                     {
                        "id":9200246941453,
                        "type":"Create",
                        "value":"*********",
                        "field_name":"requester_id"
                     },
                     {
                        "id":9200246941581,
                        "type":"Create",
                        "value":"Protocolo de Atendimento | Evolux | #9998",
                        "field_name":"subject"
                     },
                     {
                        "id":9200246941709,
                        "type":"Create",
                        "value":[
                           "9997",
                           "protocolo",
                           "ura_evolux"
                        ],
                        "field_name":"tags"
                     },
                     {
                        "id":9200246941837,
                        "type":"Create",
                        "value":null,
                        "field_name":"priority"
                     },
                     {
                        "id":9200246941965,
                        "type":"Create",
                        "value":null,
                        "field_name":"type"
                     },
                     {
                        "id":9200246942093,
                        "type":"Create",
                        "value":"new",
                        "field_name":"status"
                     },
                     {
                        "id":9200246942221,
                        "type":"Create",
                        "value":"360001142672",
                        "field_name":"group_id"
                     },
                     {
                        "id":9200246942349,
                        "type":"Create",
                        "value":"361544975392",
                        "field_name":"organization_id"
                     },
                     {
                        "id":9200246942477,
                        "type":"Create",
                        "value":"360000684872",
                        "field_name":"brand_id"
                     },
                     {
                        "id":9200246942605,
                        "type":"Create",
                        "value":"360000074252",
                        "field_name":"ticket_form_id"
                     },
                     {
                        "id":9200246942733,
                        "via":{
                           "source":{
                              "rel":"trigger",
                              "from":{
                                 "id":360026926772,
                                 "title":"Notificar solicitante sobre a solicitação recebida",
                                 "deleted":false,
                                 "revision_id":3
                              }
                           },
                           "channel":"rule"
                        },
                        "body":"Sua solicitação ({{ticket.id}}) foi recebida e está sendo analisada por nossa equipe de suporte. Para adicionar outros comentários, responda a este email. {{ticket.comments_formatted}} ",
                        "type":"Notification",
                        "subject":"[Solicitação recebida] {{ticket.title}}",
                        "recipients":[
                           "*********"
                        ]
                     },
                     {
                        "id":9200246942861,
                        "via":{
                           "source":{
                              "rel":"trigger",
                              "from":{
                                 "id":360026926872,
                                 "title":"Notificar o grupo sobre a atribuição",
                                 "deleted":false,
                                 "revision_id":1
                              }
                           },
                           "channel":"rule"
                        },
                        "body":"Este ticket (#{{ticket.id}}) foi atribuído ao grupo "{
                           {
                              "ticket.group.name"
                           }
                        }", do qual você faz parte. {{ticket.comments_formatted}}",
                        "type":"Notification",
                        "subject":"Atribuição [{{ticket.account}}] "{
                           {
                              "ticket.group.name"
                           }
                        }": {{ticket.title}}",
                        "recipients":[
                           369947011932,
                           7451865528589,
                           364908301652,
                           7451652654861
                        ]
                     },
                     {
                        "id":9200246942989,
                        "via":{
                           "source":{
                              "rel":"trigger",
                              "from":{
                                 "id":360026926892,
                                 "title":"Notificar todos os agentes sobre a solicitação recebida",
                                 "deleted":false,
                                 "revision_id":3
                              }
                           },
                           "channel":"rule"
                        },
                        "body":"Um ticket (nº #{{ticket.id}}) de {{ticket.requester.name}} foi recebido. Ele não foi atribuído. {{ticket.comments_formatted}}",
                        "type":"Notification",
                        "subject":"[{{ticket.account}}] {{ticket.title}}",
                        "recipients":[
                           369947011932,
                           364908301652
                        ]
                     }
                  ],
                  "metadata":{
                     "custom":{
                        
                     },
                     "system":{
                        "client":"python-requests/2.21.0",
                        "latitude":38.6583,
                        "location":"VA, United States",
                        "longitude":-77.2481,
                        "ip_address":"54.164.183.197"
                     }
                  },
                  "author_id":364908301652,
                  "ticket_id":7204,
                  "created_at":"2022-09-15T21:09:10Z"
               },
               "ticket":{
                  "id":7204,
                  "url":"https://d3v-evolux.zendesk.com/api/v2/tickets/7204.json",
                  "via":{
                     "source":{
                        "to":{
                           
                        },
                        "rel":null,
                        "from":{
                           
                        }
                     },
                     "channel":"api"
                  },
                  "tags":[
                     "9997",
                     "protocolo",
                     "ura_evolux"
                  ],
                  "type":null,
                  "due_at":null,
                  "fields":[
                     {
                        "id":4687176821005,
                        "value":null
                     },
                     {
                        "id":360030047171,
                        "value":null
                     }
                  ],
                  "status":"new",
                  "subject":"Protocolo de Atendimento | Evolux | #9998",
                  "brand_id":360000684872,
                  "group_id":360001142672,
                  "priority":null,
                  "is_public":true,
                  "recipient":null,
                  "created_at":"2022-09-15T21:09:10Z",
                  "problem_id":null,
                  "updated_at":"2022-09-15T21:09:10Z",
                  "assignee_id":null,
                  "description":"Opção escolhida: 1 - Cliente Evolux Satisfeito!",
                  "external_id":null,
                  "raw_subject":"Protocolo de Atendimento | Evolux | #9998",
                  "email_cc_ids":[
                     
                  ],
                  "follower_ids":[
                     
                  ],
                  "followup_ids":[
                     
                  ],
                  "requester_id":"*********",
                  "submitter_id":"*********",
                  "custom_fields":[
                     {
                        "id":4687176821005,
                        "value":null
                     },
                     {
                        "id":360030047171,
                        "value":null
                     }
                  ],
                  "has_incidents":false,
                  "forum_topic_id":null,
                  "ticket_form_id":360000074252,
                  "organization_id":361544975392,
                  "collaborator_ids":[
                     
                  ],
                  "allow_attachments":true,
                  "allow_channelback":false,
                  "satisfaction_rating":null,
                  "sharing_agreement_ids":[
                     
                  ]
               }
            }
         }
      },
      {
         "task_id":"90a6b9fa-1dcb-41bc-8e01-bfad1e7cb808",
         "task_name":"bindprotocol",
         "end_time_epoch":1663276150,
         "task_raw_params":{
            "feature_enabled":true,
            "protocol_number":"{{ticket.ticket.id}}"
         },
         "start_time_epoch":1663276150,
         "task_description":"Vincula Ticket como Protocolo",
         "task_execution_info":{
            "protocol_number":"7204"
         }
      },
      {
         "task_id":"9e5d4638-c0f0-4bfc-9f83-c0cff4cb31fd",
         "task_name":"playback",
         "end_time_epoch":1663276155,
         "task_raw_params":{
            "audio_url":"{{ticket.ticket.id}}+&voice_id=Camila&engine=neural"">https"://homologacao-cs.evolux.net.br/api/v1/audios/tts?token=*********&text=<speak>O+número+do+seu+protocolo+é.+<prosody+rate="70%""><say-as+interpret-as=""digits"">"{
               {
                  "ticket.ticket.id"
               }
            }"</say-as></prosody>+</speak>&voice_id=Camila&engine=neural""
},
start_time_epoch: 1663276150,
task_description: ""Diz o número do ticket"",
task_execution_info: {
audio_url: "7204+&voice_id=Camila&engine=neural">https://homologacao-cs.evolux.net.br/api/v1/audios/tts?token=*********&text=<speak>O+número+do+seu+protocolo+é.+<prosody+rate="70%"><say-as+interpret-as=""digits"">7204</say-as></prosody>+</speak>&voice_id=Camila&engine=neural"
         }
      },
      {
         "task_id":"11b0c335-fb68-4e10-906e-6c8ac4fcb0f0",
         "task_name":"callinfo",
         "end_time_epoch":1663276155,
         "task_raw_params":{
            "items":[
               {
                  "type":"text",
                  "label":"Nome",
                  "value":"FULANO DE TAL"
               },
               {
                  "type":"text",
                  "label":"CPF/CNPJ",
                  "value":"111.111.111-11"
               },
               {
                  "type":"text",
                  "label":"Cidade",
                  "value":"Acapulco"
               },
               {
                  "type":"text",
                  "label":"ID do Assinante",
                  "value":"{{ status_contrato.idassinante }}"
               }
            ]
         },
         "start_time_epoch":1663276155,
         "task_description":"Informação da chamada",
         "task_execution_info":{
            "error_msg":null,
            "request_data":[
               {
                  "type":"text",
                  "label":"Nome",
                  "value":"FULANO DE TAL"
               },
               {
                  "type":"text",
                  "label":"CPF/CNPJ",
                  "value":"111.111.111-11"
               },
               {
                  "type":"text",
                  "label":"Cidade",
                  "value":"Acapulco"
               },
               {
                  "type":"text",
                  "label":"ID do Assinante",
                  "value":"610012"
               }
            ],
            "response_data":"OK"
         }
      },
      {
         "task_id":"fe222224-5031-4f25-98c8-0f91b98bde41",
         "task_name":"transfer",
         "end_time_epoch":1663276155,
         "task_raw_params":{
            "context":"out-extensions",
            "variables":{
               
            },
            "destination_id":"1",
            "destination_name":"Customer Success",
            "destination_type":"queue",
            "destination_number":"1005"
         },
         "start_time_epoch":1663276155,
         "task_description":"Fila CS",
         "task_execution_info":{
            "context":"out-extensions",
            "destination_number":"1005"
         }
      }
   ],
   "studio_version":"6d29b96",
   "exit_time_epoch":1663276155,
   "caller_id_number":"9998",
   "enter_time_epoch":1663276130,
   "call_flow_version":16,
   "destination_number":"99990001",
   "system_hangup_reason":null,
   "hangup_classification":null,
   "exit_transfer_destination":"1005",
   "exit_transfer_destination_id":"1"
}