O aplicativo do evolux phone vai disparar alguns eventos que podem ser capturados por uma aplicação no SalesForce.
Exemplo de uso:
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addEventListener('message', event => {
if (event.data.eventName === 'softphoneCallInvited') {
console.log('softphoneCallInvited', event.data.payload);
}
}); |
Eventos:
softphoneCallInvited
Exemplo de payload:
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Informações adicionais capturadas por URA Inteligentes (ex.: número de CPF) podem ser recuperadas no campo "extra". |
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{
agent: {id: 1, name: "Teste", extension: 612},
answerTime: null,
direction: "outbound",
endTime: null,
extra: {cpf: "09536679433"},
from: {name: "612", number: "612"},
hangupCause: null,
id: "09a4482a-a81b-4a69-6fa1-114327490832",
originationLegUuid: "09a4482a-a81b-4a69-6fa1-114327490832",
queue: {slug: "pao2", number: "4002"},
startTime: "2019-04-11T19:38:41.046Z",
to: {name: "601", number: "601"},
uuid: "09a4482a-a81b-4a69-6fa1-114327490832"
} |
...
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{
agent: {id: 1, name: "Teste", extension: 612},
answerTime: "2019-04-11T19:38:44.101Z",
direction: "outbound",
endTime: "2019-04-11T19:42:40.357Z",
extra: {cpf: "09536679433"},
from: {name: "612", number: "612"},
hangupCause: "NORMAL CLEARING",
id: "09a4482a-a81b-4a69-6fa1-114327490832",
originationLegUuid: "09a4482a-a81b-4a69-6fa1-114327490832",
queue: {slug: "pao2", number: "4002"},
startTime: "2019-04-11T19:38:41.046Z",
to: {name: "601", number: "601"},
uuid: "09a4482a-a81b-4a69-6fa1-114327490832"
} |
agentStartPause
Exemplo de payload:
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{
agentId: 1,
pause: {
maxDuration: null,
productive: true,
reason: "Backoffice",
timeStart: "2019-04-03T23:42:01.096056+00:00",
}
} |
agentChangePause
Exemplo de payload:
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{
agentId: 1,
pause: {
maxDuration: 5,
productive: true,
reason: "10 minutos/NR17",
timeStart: "2019-04-03T23:42:04.885629+00:00"
}} |
...