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O aplicativo do evolux phone vai disparar alguns eventos que podem ser capturados por uma aplicação no SalesForce.

Exemplo de uso:

Code Block
languagejs
titleExemplo
addEventListener('message', event => {
   if (event.data.eventName === 'softphoneCallInvited') {
        	console.log('softphoneCallInvitedreceived from Evolux', event.data.payload);
   }
});


Eventos:

softphoneCallInvited

Exemplo de payload:

Info

Informações adicionais capturadas por URA Inteligentes (ex.: número de CPF) podem ser recuperadas no campo "extra".


Code Block
languagejs
{
  agent: {"id": 1, name: "Teste", extension: 612},
  answerTime: null"8eb4d68e-722a-11eb-914b-d185dd1424c7",
  "uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "recordingUUID": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "originationLegUuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "direction": "outboundinbound",
  endTime"hangupCause": null,
  extra: {cpf: "09536679433"}"startTime": "2021-02-18T20:47:47.476Z",
  "answerTime": null,
  "endTime": null,
  "from": {
    "name": "612Suporte 601",
    "number": "612601"
  },
  "to": {
    hangupCause"name": null"700",
  id  "number": "09a4482a60916f51-a81bc6f5-4a69a853-6fa1-114327490832",
  originationLegUuid: "09a4482a-a81b-4a69-6fa1-114327490832",
  queue: {slug: "pao2", number: "4002"},
  startTime: "2019-04-11T19:38:41.046Z",
  to: {name: "601", number: "601"},
  uuid: "09a4482a-a81b-4a69-6fa1-114327490832"
}

softphoneCallAccepted

Exemplo de payload:

Code Block
languagejs
{
  agent: {id: 1, name: "Teste", extension: 612},
  answerTime: "2019-04-11T19:38:44.101Z",
  direction: "outbound",
  endTime: null,
  extra: {cpf: "09536679433"},
  from: {name: "612", number: "612"},
  hangupCause: null,
  id: "09a4482a-a81b-4a69-6fa1-114327490832",
  originationLegUuid: "09a4482a-a81b-4a69-6fa1-114327490832",
  queue: {slug: "pao2", number: "4002"},
  startTime: "2019-04-11T19:38:41.046Z",
  to: {name: "601", number: "601"},
  uuid: "09a4482a-a81b-4a69-6fa1-114327490832"
}

softphoneCallEnded

Exemplo de payload:

Code Block
languagejs
{
  agent: {id: 1, name: "Teste", extension: 612},
  answerTime: "2019-04-11T19:38:44.101Z",
  direction: "outbound",
  endTime: "2019-04-11T19:42:40.357Z",
  extra: {cpf: "09536679433"},
  from: {name: "612", number: "612"},
  hangupCause: "NORMAL CLEARING",
  id: "09a4482a-a81b-4a69-6fa1-114327490832",
  originationLegUuid: "09a4482a-a81b-4a69-6fa1-114327490832",
  queue: {slug: "pao2", number: "4002"},
  startTime: "2019-04-11T19:38:41.046Z",
  to: {name: "601", number: "601"},
  uuid: "09a4482a-a81b-4a69-6fa1-114327490832"
}3651-a8a456064080"
  },
  "agent": {
    "id": 1,
    "name": "João",
    "extension": 700,
    "login": "joao",
    "email": ""
  },
  "extra": {
    "evolux_cc_member_session_uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
    "evolux_cc_queue_number": "4000",
    "evolux_cc_queue_slug": "suporte"
  },
  "queue": {
    "slug": "suporte",
    "number": "4000"
  }
}

Exemplo com uma chamada de campanha:

Code Block
languagejs
{
  "id": "7b684fba-722b-11eb-915c-d185dd1424c7",
  "uuid": "7b685078-722b-11eb-915d-d185dd1424c7",
  "recordingUUID": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "originationLegUuid": "7b685078-722b-11eb-915d-d185dd1424c7",
  "direction": "inbound",
  "hangupCause": null,
  "startTime": "2021-02-18T20:54:30.244Z",
  "answerTime": "2021-02-18T20:54:35.218Z",
  "endTime": null,
  "from": {
    "name": "Campanha de Cobrança Anual",
    "number": "601"
  },
  "to": {
    "name": "Campanha de Cobrança Anual",
    "number": "601"
  },
  "agent": {
    "id": 1,
    "name": "João",
    "extension": 700,
    "login": "joao",
    "email": ""
  },
  "extra": {
    "campaign_id": "1",
    "evolux_cc_agent": "joao",
    "subscriber_id": "1",
    "subscriber_number": "601",
    "subscriber_name": "Maria",
    "campaign_slug": "campanha_de_cobranca_anual",
    "dialer_subscriber_origination_uuid": "7b685078-722b-11eb-915d-d185dd1424c7",
    "subscriber_external_id": "000120"
  },
  "campaign": {
    "id": "1",
    "slug": "campanha_de_cobranca_anual"
  },
  "subscriber": {
    "number": "601",
    "name": "Maria",
    "externalId": "000120"
  }
}


softphoneCallAccepted

Exemplo de payload:

Code Block
languagejs
{
  "id": "8eb4d68e-722a-11eb-914b-d185dd1424c7",
  "uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "recordingUUID": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "originationLegUuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "direction": "inbound",
  "hangupCause": null,
  "startTime": "2021-02-18T20:47:47.476Z",
  "answerTime": "2021-02-18T20:47:56.105Z",
  "endTime": null,
  "from": {
    "name": "Suporte 601",
    "number": "601"
  },
  "to": {
    "name": "700",
    "number": "60916f51-c6f5-a853-3651-a8a456064080"
  },
  "agent": {
    "id": 1,
    "name": "João",
    "extension": 700,
    "login": "joao",
    "email": ""
  },
  "extra": {
    "evolux_cc_member_session_uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
    "evolux_cc_queue_number": "4000",
    "evolux_cc_queue_slug": "nordestao"
  },
  "queue": {
    "slug": "suporte",
    "number": "4000"
  }
}

softphoneCallEnded

Exemplo de payload:

Code Block
languagejs
{
  "id": "8eb4d68e-722a-11eb-914b-d185dd1424c7",
  "uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "recordingUUID": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "originationLegUuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
  "direction": "inbound",
  "hangupCause": "NORMAL CLEARING",
  "startTime": "2021-02-18T20:47:47.476Z",
  "answerTime": "2021-02-18T20:47:56.105Z",
  "endTime": "2021-02-18T20:47:58.470Z",
  "from": {
    "name": "Suporte 601",
    "number": "601"
  },
  "to": {
    "name": "700",
    "number": "60916f51-c6f5-a853-3651-a8a456064080"
  },
  "agent": {
    "id": 1,
    "name": "João",
    "extension": 700,
    "login": "joao",
    "email": ""
  },
  "extra": {
    "evolux_cc_member_session_uuid": "8dc216ba-722a-11eb-911a-d185dd1424c7",
    "evolux_cc_queue_number": "4000",
    "evolux_cc_queue_slug": "nordestao"
  },
  "queue": {
    "slug": "suporte",
    "number": "4000"
  }
}

agentStartPause

Exemplo de payload:

Code Block
languagejs
{
  "agentId": 1,
  pause"agent": {
    "id": 1,
    maxDuration: null"name": "João",
    "extension": 700,
    "login": "joao",
    productive: true"email": ""
  },
  "pause": {
    "reason": "Backoffice"Lanche",
    "productive": false,
    "timeStart": "20192021-0402-03T2318T20:4251:0154.096056866913+00:00",
    "timeEnd": null,
    "maxDuration": null
  }
}

agentChangePause

Exemplo de payload:

Code Block
languagejs
{
  "agentId": 1,
  "agent": {
    "id": 1,
    pause"name": "João",
    "extension": {700,
    maxDuration"login": 5"joao",
    productive: true,
"email": ""
  },
  "pause": {
    "reason": "10 minutos/NR17""Reunião",
    "productive": true,
    "timeStart": "20192021-0402-03T2318T20:4252:0435.885629366557+00:00",
    "timeEnd": null,
    "maxDuration": null
  }
}

agentStopPause

Exemplo de payload:

Code Block
languagejs
{
  "agentId": 1,
  "agent": {
    "id": 1,
    "name": "João",
    "extension": 700,
    "login": "joao",
    "email": ""
  },
  "pause": {
    "reason": "Lanche",
    "productive": false,
    "timeStart": "2021-02-18T20:51:54+00:00",
    "timeEnd": "2021-02-18T20:52:09+00:00",
    "maxDuration": null
  }
}

agentLogin

Exemplo de payload:

Code Block
languagejs
{
  "agentId": 1,
  "agent": {
    "id": 1,
    "name": "João",
    "extension": "612700",
    name"login": "Testejoao",
    "email": null
  }
}


Criando uma aplicação de exemplo

...

Após a app ser adicionada na utility bar é necessário dar reload na página da App (ex: Sales) e ao fazer uma ligação será exibido um log  que inicia com EVOLUX_PHONE_EVENT_LISTENER contendo o nome do evento e o seus dados.



 



Evolux Phone - Ambiente de Teste



Para acessar uma página onde é possível utilizar o EvoluxPhone e verificar quais eventos estão sendo disparados em tempo real, basta ir na url 
https://[URL DO CLIENTE]/monitor/agent/evolux_phone_test e fazer o login normalmente:


Image Added