API - Relatório - Histórico de Chamadas
Disponível a partir da versão 6.16.0
Requisição de relatórios.
Nos cabeçalhos dos requests, é necessário incluir uma chave "token" cujo valor seja um token de API.
Gerar relatório de histórico de chamadas
Enpoint | /api/v1/report/calls_history |
|---|---|
Método | GET |
Query String
Obs1: Todos os parâmetros são opcionais.
Obs2: Uma query string vazia gera um relatório de todas as chamadas de todas filas no dia atual.
Nome | Valor Padrão | Valor Máximo | Observações |
|---|---|---|---|
limit | 50 | 50 | - |
page | 1 | - | - |
start_date | Dia atual | - | Formato AAAA-MM-DD |
end_date | Dia atual | - | Formato AAAA-MM-DD |
entity | queues | - | Valores possíveis: queues, active_queues, queue_groups |
queue_ids | all | - | Aceita mutiplos, ex: queue_ids=1&queue_ids=2&queue_ids=3... |
queue_group_ids | all | - | Usado somente se entity=queue_groups |
agent_id | all | - | - |
state | '' (empty) | - | - |
city | '' (empty) | - | - |
call_type | both | - | Valores possíveis: in, out, both |
start_hour | 0 | 23 | - |
end_hour | 23 | 23 | A hora final considera todo o intervalo da hora, ex: end_hour=14 considera chamadas até 14:59 |
phone_number | '' (empty) | - | - |
csat | '' (empty) | - | Valores possíveis: 1, 2 |
protocol_number | '' (empty) | - | - |
end_by_id | all | - | Valores possíveis: all, 1,2,...,9 |
Exemplo de requisicão
curl -X GET \
--url https://example.evolux.net.br/api/v1/report/calls_history \
-H 'Content-Type: application/json' \
-H 'token: <EVOLUX_TOKEN>'Exemplo de resposta
{
"pagination": {
"max_limit": 50,
"limit": 50,
"first_url": "http://example.evolux.net.br/api/v1/report/calls_history=page=1",
"next_url": "http://example.evolux.net.br/api/v1/report/calls_history&page=2",
"items": 50,
"last_url": "http://example.evolux.net.br/api/v1/report/calls_history&page=3",
"total": 122,
"current_url": "http://example.evolux.net.br/api/v1/report/calls_history&page=1",
"prev_url": null
},
"meta": {
"status": 200,
"message": "OK"
},
"data": {
"queue_group_map": "{}",
"start_date_input": {},
"zendesk_enabled": false,
"end_by_id": null,
"entity": null,
"selected_agent": "all",
"queue_groups": [],
"city": null,
"selected_queues": {
"1": {
"selected": "selected"
},
"2": {
"selected": "selected"
},
"3": {
"selected": "selected"
}
},
"protocol_number": null,
"end_hour": null,
"state": null,
"queue_agents": "{
\"1\": [[53, \"example1\"], [48, \"example2\"], [60, \"example3\"]],
\"2\": [[40, \"example4\"], [48, \"example2\"]]
}",
"start_date": "2019-04-07T00:00:00+00:00",
"phone_number": "",
"end_date": "2019-04-04T23:59:59+00:00",
"hour_options": [
0,
1,
2,
3,
4,
5,
6,
7,
8,
9,
10,
11,
12,
13,
14,
15,
16,
17,
18,
19,
20,
21,
22,
23
],
"start_hour": null,
"selected_queue_groups": {},
"active_queues": [
{
"public_number": null,
"slug": "qex1",
"number": "1003",
"id": 1,
"name": "queue example1"
},
{
"public_number": null,
"slug": "gex3",
"number": "2122",
"id": 3,
"name": "queue example3"
}
],
"queue_names": [
"queue example1",
"queue example2",
"queue example3"
],
"call_type": "both",
"end_date_input": {},
"selected_entity": "All Agents",
"checked_entity": {
"null": {
"checked": "checked"
}
},
"calls": [
{
"agent_name": "",
"download_audio": "Not Available",
"trunk_name": "",
"caller_number": "1111",
"caller_area": "",
"caller_name": "",
"queue_slug": "teste",
"receiver_number": "post-queue-teste",
"receicer_name": "",
"receiver_area": "",
"nps": "",
"call_reason": "",
"end_by_description": "Empty",
"call_type_description": "In",
"time_leave": "16:38:57",
"call_duration": 0,
"protocol_number": "",
"flag": "",
"asa": "-",
"date_join": "04/08/2019",
"wait_duration": 2,
"time_join": "16:38:55",
"did_number": "",
"time_connect": "-",
"csat": "",
"agent_login": ""
},
{
"agent_name": "",
"download_audio": "Not Available",
"trunk_name": "",
"caller_number": "1111",
"caller_area": "",
"caller_name": "",
"queue_slug": "teste2",
"receiver_number": "post-queue-teste2",
"receicer_name": "",
"receiver_area": "",
"nps": "",
"call_reason": "",
"end_by_description": "Empty",
"call_type_description": "In",
"time_leave": "16:44:58",
"call_duration": 0,
"protocol_number": "",
"flag": "",
"asa": "-",
"date_join": "04/08/2019",
"wait_duration": 2,
"time_join": "16:44:56",
"did_number": "",
"time_connect": "-",
"csat": "",
"agent_login": ""
},
{
"agent_name": "test",
"download_audio": "https://edev-tyrone/callcenter/report/download_audio/78667",
"trunk_name": "",
"caller_number": "1111",
"caller_area": "",
"caller_name": "",
"queue_slug": "teste2",
"receiver_number": "1113",
"receicer_name": "",
"receiver_area": "",
"nps": "",
"call_reason": "",
"end_by_description": "Agent",
"call_type_description": "In",
"time_leave": "16:53:28",
"call_duration": 12,
"protocol_number": "",
"flag": "",
"asa": "Yes",
"date_join": "04/08/2019",
"wait_duration": 13,
"time_join": "16:53:03",
"did_number": "",
"time_connect": "16:53:16",
"csat": "",
"agent_login": "test"
},
{
"agent_name": "",
"download_audio": "Not Available",
"trunk_name": "",
"caller_number": "1111",
"caller_area": "",
"caller_name": "",
"queue_slug": "teste",
"receiver_number": "post-queue-teste",
"receicer_name": "",
"receiver_area": "",
"nps": "",
"call_reason": "",
"end_by_description": "Empty",
"call_type_description": "In",
"time_leave": "16:35:10",
"call_duration": 0,
"protocol_number": "",
"flag": "",
"asa": "-",
"date_join": "04/08/2019",
"wait_duration": 2,
"time_join": "16:35:08",
"did_number": "",
"time_connect": "-",
"csat": "",
"agent_login": ""
},
{
"agent_name": "test",
"download_audio": "https://edev-tyrone/callcenter/report/download_audio/78676",
"trunk_name": "",
"caller_number": "1111",
"caller_area": "",
"caller_name": "",
"queue_slug": "teste",
"receiver_number": "1113",
"receicer_name": "",
"receiver_area": "",
"nps": "",
"call_reason": "Aposentado",
"end_by_description": "Agent",
"call_type_description": "In",
"time_leave": "11:27:30",
"call_duration": 48,
"protocol_number": "",
"flag": "",
"asa": "Yes",
"date_join": "04/09/2019",
"wait_duration": 14,
"time_join": "11:26:28",
"did_number": "",
"time_connect": "11:26:42",
"csat": "",
"agent_login": "test"
},
{
"agent_name": "test",
"download_audio": "https://edev-tyrone/callcenter/report/download_audio/78682",
"trunk_name": "",
"caller_number": "1113",
"caller_area": "",
"caller_name": "",
"queue_slug": "teste",
"receiver_number": "1111",
"receicer_name": "",
"receiver_area": "",
"nps": "",
"call_reason": "Aposentado",
"end_by_description": "Agent",
"call_type_description": "Out",
"time_leave": "13:18:37",
"call_duration": 90,
"protocol_number": "",
"flag": "",
"asa": "Yes",
"date_join": "04/09/2019",
"wait_duration": 4,
"time_join": "13:17:03",
"did_number": "",
"time_connect": "13:17:07",
"csat": "",
"agent_login": "test"
},
],
"notes": [],
"queue_call_services": {},
"CSAT_SCORES": {
"1": "Satisfieds",
"2": "Unsatisfieds"
},
"csat": null,
"all_agents": "[[53, \"example1\"], [40, \"example2\"], [48, \"example3\"]]",
"queues": [
{
"public_number": null,
"slug": "qex1",
"number": "1003",
"id": 1,
"name": "queue example1"
},
{
"public_number": null,
"slug": "gex2",
"number": "1234",
"id": 3,
"name": "queue example2"
},
{
"public_number": null,
"slug": "gex3",
"number": "2122",
"id": 3,
"name": "queue example3"
}
],
"protocol_enabled": "on"
}
}