...
| Info |
|---|
Para poder utilizar a API do Evolux, é necessário primeiro Gerar um Token. |
| Report URL | /callcenter/report/agents_performance |
|---|---|
| API URL: | /api/v1/report/agents_performance |
Atualmente, a maneira mais fácil de usar essa API é através do relatório original. Acessar a Report URL pela interface Web, escolher os filtros desejados e copiar os parâmetros GET que o relatório preenche na URL ao ser gerado.
...
| Code Block |
|---|
https://example.c.evolux.net.br/callcenter/report/agents_performance?start_date=01%2F02%2F201702%2F02%2F2017&end_date=01%2F02%2F201702%2F02%2F2017&queue_id=151183&generate_report=true&export_format=csv |
Parâmetros GET da URL:
| Code Block |
|---|
?start_date=01%2F02%2F201702%2F02%2F2017&end_date=01%2F02%2F201702%2F02%2F2017&queue_id=151183&generate_report=true&export_format=csv |
...
| Code Block |
|---|
curl 'https://example.c.evolux.net.br/api/v1/report/agents_performance?start_date=01%2F02%2F2017&end_date=01%2F02%2F2017&queue_id=151183&generate_report=true&export_format=csv&token=235325jtd8uoi4oijoiwuw948205e281e-9620-4f58-9001-bb40fe9989e2' |
| Note |
|---|
Para usar a API, é necessário incluir também o parâmetro Token na requisição. |
Retorno:
| Code Block |
|---|
{
"metadata" : [
{ {
"status" : 200, "messagetotal_out_not_completed_calls" : "OK"0,
}, "dataidleness" : [
{"00:00:00",
"atttotal_in_duration" : "00:0200:3400",
"outtotal_completedcampaign_attduration" : "00:0100:1000",
"total_out_not_completed_callsduration" : 4"00:00:00",
"unproductivepercentage_pauseoccupied" : "00:18:420.00%",
"idattempts" : 700,
"productivetotal_in_pausecalls" : 0,
"04:55:37" "total_out_completed_calls" : 0,
"disconnection_rate" : "1000.0%",
"total_out_completed_callsatt" : 61"00:00:00",
"totalproductive_in_callspause" : 2"00:00:00",
"pause_total_campaign_calls" : 0"00:00:00",
"attemptslogon" : 0"00:00:00",
"logonname" : "06:14:26Bruno Levy",
"total_out_completed_durationringing" : "0100:1100:1800",
"totalout_incompleted_durationatt" : "00:0500:0800",
"logintotal_campaign_calls" : "flavia.rocha"0,
"idlenessid" : "01:13:41"66,
"total_out_not_completed_durationunproductive_pause" : "00:00:2100",
"namecampaign_att" : "Fl�via Rocha00:00:00",
"total_out_campaignnot_completed_duration" : "00:00:00",
"pause_totallogin" : "05:14:19",bruno.levy"
},
{
"percentage_occupied "login" : "80rebeca.32%maia",
"campaign_atttotal_out_not_completed_duration" : "00:00:00",
"total_out_completed_ringingcampaign_att" : "00:0100:5000",
},
{
"productiveunproductive_pause" : "00:00:00",
"idtotal_campaign_calls" : 760,
"out_completed_attid" : "00:00:00"56,
"unproductive_pausetotal_out_completed_ringing" : "00:00:00",
"total_out_not_completed_callsname" : 0"Rebeca Maia",
"out_completed_att" : "00:00:0035",
"loginlogon" : "jaqueline.cerdeiro07:42:58",
"idlenesspause_total" : "00:00:00",
"totalproductive_in_durationpause" : "00:00:00",
"total_out_completed_durationatt" : "00:00:00",
"total_out_campaigncompleted_calls" : 01,
"logondisconnection_rate" : "00:00:000.0%",
"attemptstotal_out_completed_duration" : 0,
"disconnection_rate" : "0.0% "00:00:35",
"total_out_completedin_calls" : 0,
"totalpercentage_in_callsoccupied" : "0.13%",
"pause_totalattempts" : "00:00:00"0,
"nameidleness" : "Jaqueline Cerdeiro07:42:23",
"total_out_not_completed_durationcalls" : "00:00:00"0,
"total_campaignin_duration" : "00:00:00",
"total_outcampaign_completed_ringingduration" : "00:00:00",
},
"campaign_att" : "00:00:00", {
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}, "attempts" : 0,
{ "id"total_in_calls" : 0,
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"productivetotal_campaign_pauseduration" : "00:00:00",
"atttotal_in_duration" : "00:00:00",
"total_out_not_completed_calls" : 0,
"unproductive_pauseidleness" : "00:00:00",
"out_completed_att" : "00:00:00",
"totaldisconnection_in_durationrate" : "00:00:000.0%",
"total_out_completed_durationcalls" : "00:00:00"0,
"idlenesspause_total" : "00:00:00",
"loginproductive_pause" : "tma400:00:00",
"total_in_callslogon" : 0"00:00:00",
"disconnection_rateid" : "0.0%"29,
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"totalout_campaigncompleted_callsatt" : 0"00:00:00",
"attemptsname" : "Jo�o 0Paulo",
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"totalunproductive_campaign_durationpause" : "00:00:00",
"login" : "joaopaulo",
"total_out_not_completed_duration" : "00:00:00",
"namecampaign_att" : "TMA4",00:00:00"
},
{
"pause_total" : "00:0021:0031",
"total_out_completed_ringingproductive_pause" : "00:0021:0031",
"percentage_occupiedlogon" : "0.00%01:26:03",
"campaign_atttotal_out_completed_duration" : "00:00:00"
},
{14",
"disconnectionpercentage_rateoccupied" : "025.0%93%",
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"total_in_calls" : 2,
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"attempts" : 0"01:03:44",
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"idlenessdisconnection_rate" : "01:03:0950.0%",
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"total_out_not_completed_callslogin" : 13"hiago.miguel",
"unproductive_pausetotal_out_not_completed_duration" : "0100:0200:5000",
"idcampaign_att" : 72"00:00:00",
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"percentage_occupiedid" : "80.22%"79,
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},
"name" : "Gabriela Steavnev",{
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"pause_totalname" : "05:14:52"
},
{
"unproductive_pause" : "00:47:35"Caio Cesar",
"total_out_not_completed_calls" : 4,
"out_completed_att" : "00:0100:2200",
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"productive_pause" : "04:58:56",
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"logon" : "06:10:05",
"attempts" : 0,
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"total_out_completed_calls" : 50,
"disconnection_rate" : "80.0%",
"idleness" : "00:57:10",
"login" : "gabriel.mazzi",
"total_in_duration" : "00:14:08",
"total_out_completed_duration" : "01:08:42",
"pause_total" : "05:46:31",
"total_campaign_duration" : "00:00:00",
"name" : "Gabriel Mazzi",
"total_out_not_completed_duration" : "00:01:50",
"campaign_att" : "00:00:00",
"percentage_occupied" : "84.55%",
"total_out_completed_ringing" : "00:02:11"
},
{
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"percentage_occupied" : "87.33%",
"campaign_att" : "00:00:00",
"name" : "Lu�sa Kufel",
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},
{
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"att" : "00:01:01",
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"name" : "Cl�via Ferreira",
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},
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"name" : "Fernanda Fonseca",
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"att" : "00:01:50",
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"pause_total" : "04:15:25",
"name" : "Andre Oliveira",
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},
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"disconnection_rate" : "0.0%",
"idleness" : "00:00:00",
"login" : "mayara.gomes",
"total_out_completed_duration" : "00:00:00",
"total_in_duration" : "00:00:00",
"pause_total" : "00:00:00",
"total_campaign_duration" : "00:00:00",
"name" : "Mayara Gomes",
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{
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"login" : "tma2",
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"name" : "Kamilla Tanaka",
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"percentage_occupied" : "0.00%",
"campaign_att" : "00:00:00"
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"login" : "carolina.oliva",
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"logon" : "06:14:25",
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},
{
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"name" : "Mayara Espinosa",
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"logon" : "05:28:47",
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"login" : "mayara.espinosa",
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"id" : 83,
"productive_pause" : "05:16:39"
},
{
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"att" : "00:00:00",
"idleness" : "00:55:47",
"login" : "silvana.brito",
"total_in_duration" : "00:00:00",
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"logon" : "06:05:20",
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"disconnection_rate" : "0.0%",
"total_out_completed_calls" : 60,
"pause_total" : "05:50:03",
"total_campaign_duration" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00",
"name" : "Silvana Brito",
"total_out_completed_ringing" : "00:01:31",
"campaign_att" : "00:00:00",
"percentage_occupied" : "84.73%"
},
{
"total_out_completed_ringing" : "00:01:48",
"percentage_occupied" : "68.63%",
"campaign_att" : "00:00:00",
"total_campaign_duration" : "00:00:00",
"name" : "Victor Ferreira",
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"pause_total" : "05:16:25",
"total_in_duration" : "00:00:00",
"total_out_completed_duration" : "01:31:54",
"idleness" : "01:50:41",
"login" : "victor.ferreira",
"total_in_calls" : 0,
"disconnection_rate" : "0.0%",
"total_out_completed_calls" : 66,
"attempts" : 0,
"total_campaign_calls" : 0,
"logon" : "05:52:47",
"id" : 120,
"productive_pause" : "04:02:06",
"att" : "00:00:00",
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"unproductive_pause" : "01:14:19",
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},
{
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"unproductive_pause" : "00:27:22",
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"att" : "00:01:32",
"productive_pause" : "04:32:15",
"id" : 66,
"attempts" : 0,
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"logon" : "05:56:30",
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"disconnection_rate" : "33.3%",
"idleness" : "01:09:11",
"login" : "daiane.silva",
"total_out_completed_duration" : "02:16:41",
"total_in_duration" : "00:04:38",
"pause_total" : "04:59:37",
"total_campaign_duration" : "00:00:00",
"total_out_not_completed_duration" : "00:06:26",
"name" : "Daiane Silva",
"campaign_att" : "00:00:00",
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"total_out_completed_ringing" : "00:06:27"
},
{
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"pause_total" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00",
"name" : "Jaqueline Alves",
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"logon" : "00:00:00",
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"login" : "jaqueline.alves",
"idleness" : "00:00:00",
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"unproductive_pause" : "00:00:00",
"att" : "00:00:00",
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{
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