Para poder utilizar a API do Evolux, é necessário primeiro Gerar um Token.
Report URL | /callcenter/report/agents_performance |
---|---|
API URL: | /api/v1/report/agents_performance |
Atualmente, a maneira mais fácil de usar essa API é através do relatório original. Acessar a Report URL pela interface Web, escolher os filtros desejados e copiar os parâmetros GET que o relatório preenche na URL ao ser gerado.
Acesso via WEB do Relatório (Report URL)
https://example.c.evolux.net.br/callcenter/report/agents_performance?start_date=01%2F02%2F2017&end_date=01%2F02%2F2017&queue_id=151&generate_report=true&export_format=csv
Parâmetros GET da URL:
?start_date=01%2F02%2F2017&end_date=01%2F02%2F2017&queue_id=151&generate_report=true&export_format=csv
Acesso via API do Relatório (API URL)
curl 'https://example.c.evolux.net.br/api/v1/report/agents_performance?start_date=01%2F02%2F2017&end_date=01%2F02%2F2017&queue_id=151&generate_report=true&export_format=csv&token=235325jtd8uoi4oijoiwuw948'
Para usar a API, é necessário incluir também o parâmetro Token na requisição.
Retorno:
{ "meta" : { "status" : 200, "message" : "OK" }, "data" : [ { "att" : "00:02:34", "out_completed_att" : "00:01:10", "total_out_not_completed_calls" : 4, "unproductive_pause" : "00:18:42", "id" : 70, "productive_pause" : "04:55:37", "disconnection_rate" : "100.0%", "total_out_completed_calls" : 61, "total_in_calls" : 2, "total_campaign_calls" : 0, "attempts" : 0, "logon" : "06:14:26", "total_out_completed_duration" : "01:11:18", "total_in_duration" : "00:05:08", "login" : "flavia.rocha", "idleness" : "01:13:41", "total_out_not_completed_duration" : "00:00:21", "name" : "Fl�via Rocha", "total_campaign_duration" : "00:00:00", "pause_total" : "05:14:19", "percentage_occupied" : "80.32%", "campaign_att" : "00:00:00", "total_out_completed_ringing" : "00:01:50" }, { "productive_pause" : "00:00:00", "id" : 76, "out_completed_att" : "00:00:00", "unproductive_pause" : "00:00:00", "total_out_not_completed_calls" : 0, "att" : "00:00:00", "login" : "jaqueline.cerdeiro", "idleness" : "00:00:00", "total_in_duration" : "00:00:00", "total_out_completed_duration" : "00:00:00", "total_campaign_calls" : 0, "logon" : "00:00:00", "attempts" : 0, "disconnection_rate" : "0.0%", "total_out_completed_calls" : 0, "total_in_calls" : 0, "pause_total" : "00:00:00", "name" : "Jaqueline Cerdeiro", "total_out_not_completed_duration" : "00:00:00", "total_campaign_duration" : "00:00:00", "total_out_completed_ringing" : "00:00:00", "campaign_att" : "00:00:00", "percentage_occupied" : "0.00%" }, { "id" : 100, "productive_pause" : "00:00:00", "att" : "00:00:00", "total_out_not_completed_calls" : 0, "unproductive_pause" : "00:00:00", "out_completed_att" : "00:00:00", "total_in_duration" : "00:00:00", "total_out_completed_duration" : "00:00:00", "idleness" : "00:00:00", "login" : "tma4", "total_in_calls" : 0, "disconnection_rate" : "0.0%", "total_out_completed_calls" : 0, "total_campaign_calls" : 0, "attempts" : 0, "logon" : "00:00:00", "total_campaign_duration" : "00:00:00", "total_out_not_completed_duration" : "00:00:00", "name" : "TMA4", "pause_total" : "00:00:00", "total_out_completed_ringing" : "00:00:00", "percentage_occupied" : "0.00%", "campaign_att" : "00:00:00" }, { "disconnection_rate" : "0.0%", "total_out_completed_calls" : 54, "total_in_calls" : 2, "total_campaign_calls" : 0, "attempts" : 0, "logon" : "05:19:18", "total_out_completed_duration" : "01:28:19", "total_in_duration" : "00:04:07", "login" : "gabriela.steavnev", "idleness" : "01:03:09", "att" : "00:02:03", "out_completed_att" : "00:01:38", "total_out_not_completed_calls" : 13, "unproductive_pause" : "01:02:50", "id" : 72, "productive_pause" : "04:12:02", "percentage_occupied" : "80.22%", "campaign_att" : "00:00:00", "total_out_completed_ringing" : "00:02:13", "total_out_not_completed_duration" : "00:05:36", "name" : "Gabriela Steavnev", "total_campaign_duration" : "00:00:00", "pause_total" : "05:14:52" }, { "unproductive_pause" : "00:47:35", "total_out_not_completed_calls" : 4, "out_completed_att" : "00:01:22", "att" : "00:02:49", "productive_pause" : "04:58:56", "id" : 77, "total_campaign_calls" : 0, "logon" : "06:10:05", "attempts" : 0, "total_in_calls" : 5, "total_out_completed_calls" : 50, "disconnection_rate" : "80.0%", "idleness" : "00:57:10", "login" : "gabriel.mazzi", "total_in_duration" : "00:14:08", "total_out_completed_duration" : "01:08:42", "pause_total" : "05:46:31", "total_campaign_duration" : "00:00:00", "name" : "Gabriel Mazzi", "total_out_not_completed_duration" : "00:01:50", "campaign_att" : "00:00:00", "percentage_occupied" : "84.55%", "total_out_completed_ringing" : "00:02:11" }, { "total_out_completed_ringing" : "00:04:19", "percentage_occupied" : "87.33%", "campaign_att" : "00:00:00", "name" : "Lu�sa Kufel", "total_out_not_completed_duration" : "00:05:13", "total_campaign_duration" : "00:00:00", "pause_total" : "05:48:11", "total_out_completed_duration" : "01:02:53", "total_in_duration" : "00:21:32", "login" : "luisa.kufel", "idleness" : "00:49:11", "disconnection_rate" : "83.3%", "total_out_completed_calls" : 49, "total_in_calls" : 12, "total_campaign_calls" : 0, "logon" : "06:28:20", "attempts" : 0, "id" : 82, "productive_pause" : "05:15:16", "att" : "00:01:47", "out_completed_att" : "00:01:17", "unproductive_pause" : "00:32:55", "total_out_not_completed_calls" : 10 }, { "logon" : "00:00:00", "total_campaign_calls" : 0, "attempts" : 0, "total_in_calls" : 0, "disconnection_rate" : "0.0%", "total_out_completed_calls" : 0, "idleness" : "00:00:00", "login" : "raphael.menezes", "total_in_duration" : "00:00:00", "total_out_completed_duration" : "00:00:00", "total_out_not_completed_calls" : 0, "unproductive_pause" : "00:00:00", "out_completed_att" : "00:00:00", "att" : "00:00:00", "productive_pause" : "00:00:00", "id" : 90, "campaign_att" : "00:00:00", "percentage_occupied" : "0.00%", "total_out_completed_ringing" : "00:00:00", "pause_total" : "00:00:00", "total_campaign_duration" : "00:00:00", "name" : "Raphael Menezes", "total_out_not_completed_duration" : "00:00:00" }, { "login" : "clivia.ferreira", "idleness" : "03:04:47", "total_in_duration" : "00:06:07", "total_out_completed_duration" : "00:42:31", "total_campaign_calls" : 0, "attempts" : 0, "logon" : "08:11:33", "disconnection_rate" : "50.0%", "total_out_completed_calls" : 44, "total_in_calls" : 6, "productive_pause" : "04:36:51", "id" : 57, "out_completed_att" : "00:00:57", "unproductive_pause" : "00:14:54", "total_out_not_completed_calls" : 2, "att" : "00:01:01", "total_out_completed_ringing" : "00:03:16", "campaign_att" : "00:00:00", "percentage_occupied" : "62.41%", "pause_total" : "04:51:45", "name" : "Cl�via Ferreira", "total_out_not_completed_duration" : "00:00:28", "total_campaign_duration" : "00:00:00" }, { "pause_total" : "06:24:12", "total_out_not_completed_duration" : "00:01:12", "name" : "Fernanda Fonseca", "total_campaign_duration" : "00:00:00", "total_out_completed_ringing" : "00:01:42", "campaign_att" : "00:00:00", "percentage_occupied" : "87.01%", "productive_pause" : "05:33:22", "id" : 69, "out_completed_att" : "00:01:22", "unproductive_pause" : "00:50:50", "total_out_not_completed_calls" : 7, "att" : "00:02:21", "login" : "fernanda.fonseca", "idleness" : "00:51:08", "total_out_completed_duration" : "00:36:58", "total_in_duration" : "00:09:24", "attempts" : 0, "total_campaign_calls" : 0, "logon" : "06:33:41", "disconnection_rate" : "50.0%", "total_out_completed_calls" : 27, "total_in_calls" : 4 }, { "total_campaign_duration" : "00:00:00", "total_out_not_completed_duration" : "00:00:00", "name" : "TMA1", "pause_total" : "00:00:00", "total_out_completed_ringing" : "00:00:00", "percentage_occupied" : "0.00%", "campaign_att" : "00:00:00", "id" : 97, "productive_pause" : "00:00:00", "att" : "00:00:00", "total_out_not_completed_calls" : 0, "unproductive_pause" : "00:00:00", "out_completed_att" : "00:00:00", "total_out_completed_duration" : "00:00:00", "total_in_duration" : "00:00:00", "idleness" : "00:00:00", "login" : "tma1", "total_in_calls" : 0, "disconnection_rate" : "0.0%", "total_out_completed_calls" : 0, "logon" : "00:00:00", "total_campaign_calls" : 0, "attempts" : 0 }, { "login" : "andre.silva", "idleness" : "01:35:36", "total_in_duration" : "00:29:29", "total_out_completed_duration" : "00:35:23", "attempts" : 0, "total_campaign_calls" : 0, "logon" : "06:05:10", "disconnection_rate" : "68.8%", "total_out_completed_calls" : 20, "total_in_calls" : 16, "productive_pause" : "03:56:09", "id" : 73, "out_completed_att" : "00:01:46", "total_out_not_completed_calls" : 19, "unproductive_pause" : "00:19:16", "att" : "00:01:50", "total_out_completed_ringing" : "00:04:57", "campaign_att" : "00:00:00", "percentage_occupied" : "73.82%", "pause_total" : "04:15:25", "name" : "Andre Oliveira", "total_out_not_completed_duration" : "00:04:55", "total_campaign_duration" : "00:00:00" }, { "total_out_not_completed_calls" : 0, "unproductive_pause" : "00:00:00", "out_completed_att" : "00:00:00", "att" : "00:00:00", "productive_pause" : "00:00:00", "id" : 84, "attempts" : 0, "total_campaign_calls" : 0, "logon" : "00:00:00", "total_in_calls" : 0, "total_out_completed_calls" : 0, "disconnection_rate" : "0.0%", "idleness" : "00:00:00", "login" : "mayara.gomes", "total_out_completed_duration" : "00:00:00", "total_in_duration" : "00:00:00", "pause_total" : "00:00:00", "total_campaign_duration" : "00:00:00", "name" : "Mayara Gomes", "total_out_not_completed_duration" : "00:00:00", "campaign_att" : "00:00:00", "percentage_occupied" : "0.00%", "total_out_completed_ringing" : "00:00:00" }, { "productive_pause" : "00:00:00", "id" : 98, "total_out_not_completed_calls" : 0, "unproductive_pause" : "00:00:00", "out_completed_att" : "00:00:00", "att" : "00:00:00", "idleness" : "00:00:00", "login" : "tma2", "total_in_duration" : "00:00:00", "total_out_completed_duration" : "00:00:00", "total_campaign_calls" : 0, "attempts" : 0, "logon" : "00:00:00", "total_in_calls" : 0, "total_out_completed_calls" : 0, "disconnection_rate" : "0.0%", "pause_total" : "00:00:00", "total_campaign_duration" : "00:00:00", "total_out_not_completed_duration" : "00:00:00", "name" : "TMA2", "total_out_completed_ringing" : "00:00:00", "campaign_att" : "00:00:00", "percentage_occupied" : "0.00%" }, { "id" : 117, "productive_pause" : "00:00:00", "att" : "00:00:00", "unproductive_pause" : "00:00:00", "total_out_not_completed_calls" : 0, "out_completed_att" : "00:00:00", "total_in_duration" : "00:00:00", "total_out_completed_duration" : "00:00:00", "idleness" : "00:00:00", "login" : "kamilla.tanaka", "total_in_calls" : 0, "total_out_completed_calls" : 0, "disconnection_rate" : "0.0%", "attempts" : 0, "total_campaign_calls" : 0, "logon" : "00:00:00", "total_campaign_duration" : "00:00:00", "total_out_not_completed_duration" : "00:00:00", "name" : "Kamilla Tanaka", "pause_total" : "00:00:00", "total_out_completed_ringing" : "00:00:00", "percentage_occupied" : "0.00%", "campaign_att" : "00:00:00" }, { "total_in_duration" : "00:17:05", "total_out_completed_duration" : "00:51:14", "login" : "carolina.oliva", "idleness" : "01:44:30", "total_out_completed_calls" : 35, "disconnection_rate" : "66.7%", "total_in_calls" : 9, "attempts" : 0, "total_campaign_calls" : 0, "logon" : "06:14:25", "id" : 64, "productive_pause" : "04:11:22", "att" : "00:01:53", "out_completed_att" : "00:01:27", "total_out_not_completed_calls" : 8, "unproductive_pause" : "00:29:06", "total_out_completed_ringing" : "00:10:36", "percentage_occupied" : "72.09%", "campaign_att" : "00:00:00", "name" : "Carolina Baldi", "total_out_not_completed_duration" : "00:04:15", "total_campaign_duration" : "00:00:00", "pause_total" : "04:40:28" }, { "percentage_occupied" : "97.01%", "campaign_att" : "00:00:00", "total_out_completed_ringing" : "00:00:17", "total_campaign_duration" : "00:00:00", "name" : "Mayara Espinosa", "total_out_not_completed_duration" : "00:00:00", "pause_total" : "05:26:03", "total_in_calls" : 2, "total_out_completed_calls" : 13, "disconnection_rate" : "50.0%", "total_campaign_calls" : 0, "logon" : "05:28:47", "attempts" : 0, "total_out_completed_duration" : "00:44:37", "total_in_duration" : "00:03:29", "idleness" : "00:09:50", "login" : "mayara.espinosa", "att" : "00:01:44", "unproductive_pause" : "00:09:24", "total_out_not_completed_calls" : 0, "out_completed_att" : "00:03:25", "id" : 83, "productive_pause" : "05:16:39" }, { "productive_pause" : "05:09:33", "id" : 87, "unproductive_pause" : "00:40:30", "total_out_not_completed_calls" : 0, "out_completed_att" : "00:01:58", "att" : "00:00:00", "idleness" : "00:55:47", "login" : "silvana.brito", "total_in_duration" : "00:00:00", "total_out_completed_duration" : "01:58:21", "total_campaign_calls" : 0, "attempts" : 0, "logon" : "06:05:20", "total_in_calls" : 0, "disconnection_rate" : "0.0%", "total_out_completed_calls" : 60, "pause_total" : "05:50:03", "total_campaign_duration" : "00:00:00", "total_out_not_completed_duration" : "00:00:00", "name" : "Silvana Brito", "total_out_completed_ringing" : "00:01:31", "campaign_att" : "00:00:00", "percentage_occupied" : "84.73%" }, { "total_out_completed_ringing" : "00:01:48", "percentage_occupied" : "68.63%", "campaign_att" : "00:00:00", "total_campaign_duration" : "00:00:00", "name" : "Victor Ferreira", "total_out_not_completed_duration" : "00:00:06", "pause_total" : "05:16:25", "total_in_duration" : "00:00:00", "total_out_completed_duration" : "01:31:54", "idleness" : "01:50:41", "login" : "victor.ferreira", "total_in_calls" : 0, "disconnection_rate" : "0.0%", "total_out_completed_calls" : 66, "attempts" : 0, "total_campaign_calls" : 0, "logon" : "05:52:47", "id" : 120, "productive_pause" : "04:02:06", "att" : "00:00:00", "total_out_not_completed_calls" : 1, "unproductive_pause" : "01:14:19", "out_completed_att" : "00:01:23" }, { "total_out_not_completed_calls" : 13, "unproductive_pause" : "00:27:22", "out_completed_att" : "00:01:35", "att" : "00:01:32", "productive_pause" : "04:32:15", "id" : 66, "attempts" : 0, "total_campaign_calls" : 0, "logon" : "05:56:30", "total_in_calls" : 3, "total_out_completed_calls" : 86, "disconnection_rate" : "33.3%", "idleness" : "01:09:11", "login" : "daiane.silva", "total_out_completed_duration" : "02:16:41", "total_in_duration" : "00:04:38", "pause_total" : "04:59:37", "total_campaign_duration" : "00:00:00", "total_out_not_completed_duration" : "00:06:26", "name" : "Daiane Silva", "campaign_att" : "00:00:00", "percentage_occupied" : "80.59%", "total_out_completed_ringing" : "00:06:27" }, { "campaign_att" : "00:00:00", "percentage_occupied" : "0.00%", "total_out_completed_ringing" : "00:00:00", "pause_total" : "00:00:00", "total_out_not_completed_duration" : "00:00:00", "name" : "Jaqueline Alves", "total_campaign_duration" : "00:00:00", "total_campaign_calls" : 0, "attempts" : 0, "logon" : "00:00:00", "disconnection_rate" : "0.0%", "total_out_completed_calls" : 0, "total_in_calls" : 0, "login" : "jaqueline.alves", "idleness" : "00:00:00", "total_out_completed_duration" : "00:00:00", "total_in_duration" : "00:00:00", "out_completed_att" : "00:00:00", "total_out_not_completed_calls" : 0, "unproductive_pause" : "00:00:00", "att" : "00:00:00", "productive_pause" : "00:00:00", "id" : 78 }, { "total_out_completed_ringing" : "00:05:09", "campaign_att" : "00:00:00", "percentage_occupied" : "87.52%", "pause_total" : "06:48:16", "total_out_not_completed_duration" : "00:03:04", "name" : "Taise Lima", "total_campaign_duration" : "00:00:00", "login" : "taise.lima", "idleness" : "00:51:02", "total_out_completed_duration" : "01:53:23", "total_in_duration" : "00:00:00", "attempts" : 0, "total_campaign_calls" : 0, "logon" : "06:48:49", "disconnection_rate" : "0.0%", "total_out_completed_calls" : 69, "total_in_calls" : 0, "productive_pause" : "05:57:47", "id" : 114, "out_completed_att" : "00:01:38", "unproductive_pause" : "00:50:29", "total_out_not_completed_calls" : 11, "att" : "00:00:00" }, { "total_out_completed_ringing" : "00:06:31", "percentage_occupied" : "70.75%", "campaign_att" : "00:00:00", "total_out_not_completed_duration" : "00:08:27", "name" : "Caroline Bernucci", "total_campaign_duration" : "00:00:00", "pause_total" : "04:46:47", "total_out_completed_duration" : "00:44:37", "total_in_duration" : "00:16:51", "login" : "caroline.faria", "idleness" : "01:49:50", "disconnection_rate" : "76.5%", "total_out_completed_calls" : 27, "total_in_calls" : 17, "attempts" : 0, "total_campaign_calls" : 0, "logon" : "06:15:30", "id" : 65, "productive_pause" : "04:08:09", "att" : "00:00:59", "out_completed_att" : "00:01:39", "total_out_not_completed_calls" : 24, "unproductive_pause" : "00:38:38" }, { "total_out_completed_ringing" : "00:01:51", "percentage_occupied" : "50.24%", "campaign_att" : "00:00:00", "total_campaign_duration" : "00:00:00", "total_out_not_completed_duration" : "00:00:26", "name" : "Melissa Diniz", "pause_total" : "02:39:02", "total_in_duration" : "00:37:12", 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