Para poder utilizar a API do Evolux, é necessário primeiro Gerar um Token.
| Report URL | /callcenter/report/agents_performance |
|---|---|
| API URL: | /api/v1/report/agents_performance |
Atualmente, a maneira mais fácil de usar essa API é através do relatório original. Acessar a Report URL pela interface Web, escolher os filtros desejados e copiar os parâmetros GET que o relatório preenche na URL ao ser gerado.
Acesso via WEB do Relatório (Report URL)
https://example.evolux.net.br/callcenter/report/agents_performance?start_date=&end_date=&queue_id=183&generate_report=true&export_format=csv
Parâmetros GET da URL:
?start_date=&end_date=&queue_id=183&generate_report=true&export_format=csv
Acesso via API do Relatório (API URL)
curl 'https://example.evolux.net.br/api/v1/report/agents_performance?start_date=&end_date=&queue_id=183&generate_report=true&export_format=csv&token=205e281e-9620-4f58-9001-bb40fe9989e2'
Para usar a API, é necessário incluir também o parâmetro Token na requisição.
Retorno:
{
"params" : {
"export_format" : "csv",
"start_date" : "",
"queue_id" : "183",
"end_date" : ""
},
"meta" : {
"message" : "OK",
"status" : 200
},
"data" : [
{
"logon" : "01:04:57",
"productive_pause" : "00:02:20",
"total_campaign_duration" : "00:00:00",
"id" : 77,
"total_campaign_calls" : 0,
"disconnection_rate" : "0.0%",
"percentage_occupied" : "3.93%",
"idleness" : "01:02:24",
"att" : "00:00:06",
"total_out_completed_ringing" : "00:00:00",
"total_out_not_completed_calls" : 0,
"campaign_att" : "00:00:00",
"name" : "Caio Cesar",
"pause_total" : "00:05:16",
"login" : "caio.cesar",
"total_out_completed_calls" : 0,
"total_in_duration" : "00:00:13",
"out_completed_att" : "00:00:00",
"unproductive_pause" : "00:02:56",
"total_in_calls" : 2,
"total_out_completed_duration" : "00:00:00",
"attempts" : 0,
"total_out_not_completed_duration" : "00:00:00"
},
{
"logon" : "00:47:04",
"productive_pause" : "00:00:00",
"total_campaign_duration" : "00:00:00",
"id" : 36,
"total_campaign_calls" : 0,
"idleness" : "00:47:04",
"percentage_occupied" : "0.00%",
"disconnection_rate" : "0.0%",
"total_out_completed_ringing" : "00:00:00",
"att" : "00:00:00",
"campaign_att" : "00:00:00",
"total_out_not_completed_calls" : 0,
"name" : "Aline Ara�jo",
"pause_total" : "00:00:00",
"login" : "aline.araujo",
"total_out_completed_calls" : 0,
"total_in_duration" : "00:00:00",
"total_out_completed_duration" : "00:00:00",
"attempts" : 0,
"total_in_calls" : 0,
"out_completed_att" : "00:00:00",
"unproductive_pause" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00"
},
{
"name" : "Jo�o Paulo",
"pause_total" : "00:00:00",
"campaign_att" : "00:00:00",
"total_out_not_completed_calls" : 0,
"att" : "00:00:00",
"total_out_completed_ringing" : "00:00:00",
"idleness" : "00:00:00",
"percentage_occupied" : "0.00%",
"disconnection_rate" : "0.0%",
"id" : 29,
"total_campaign_calls" : 0,
"total_campaign_duration" : "00:00:00",
"productive_pause" : "00:00:00",
"logon" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00",
"total_out_completed_duration" : "00:00:00",
"total_in_calls" : 0,
"attempts" : 0,
"unproductive_pause" : "00:00:00",
"out_completed_att" : "00:00:00",
"total_in_duration" : "00:00:00",
"total_out_completed_calls" : 0,
"login" : "joaopaulo"
},
{
"total_campaign_duration" : "00:00:00",
"productive_pause" : "00:00:00",
"logon" : "02:06:41",
"id" : 73,
"total_campaign_calls" : 0,
"total_out_completed_ringing" : "00:00:18",
"att" : "00:00:15",
"percentage_occupied" : "12.54%",
"disconnection_rate" : "100.0%",
"idleness" : "01:50:48",
"name" : "Artur Oliveira",
"pause_total" : "00:00:00",
"total_out_not_completed_calls" : 4,
"campaign_att" : "00:00:00",
"login" : "artur.oliveira",
"total_out_completed_calls" : 6,
"total_in_duration" : "00:00:15",
"total_out_not_completed_duration" : "00:00:19",
"unproductive_pause" : "00:00:00",
"out_completed_att" : "00:02:30",
"total_out_completed_duration" : "00:15:02",
"total_in_calls" : 1,
"attempts" : 0
},
{
"total_out_not_completed_duration" : "00:00:00",
"total_out_completed_duration" : "00:00:35",
"total_in_calls" : 0,
"attempts" : 0,
"out_completed_att" : "00:00:35",
"unproductive_pause" : "00:00:00",
"total_in_duration" : "00:00:00",
"total_out_completed_calls" : 1,
"login" : "rebeca.maia",
"name" : "Rebeca Maia",
"pause_total" : "00:00:00",
"campaign_att" : "00:00:00",
"total_out_not_completed_calls" : 0,
"att" : "00:00:00",
"total_out_completed_ringing" : "00:00:00",
"idleness" : "07:38:02",
"percentage_occupied" : "0.13%",
"disconnection_rate" : "0.0%",
"id" : 56,
"total_campaign_calls" : 0,
"total_campaign_duration" : "00:00:00",
"productive_pause" : "00:00:00",
"logon" : "07:38:37"
},
{
"total_in_duration" : "00:00:00",
"total_out_completed_duration" : "00:00:00",
"attempts" : 0,
"total_in_calls" : 0,
"out_completed_att" : "00:00:00",
"unproductive_pause" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00",
"login" : "bruno.levy",
"total_out_completed_calls" : 0,
"idleness" : "00:00:00",
"percentage_occupied" : "0.00%",
"disconnection_rate" : "0.0%",
"att" : "00:00:00",
"total_out_completed_ringing" : "00:00:00",
"campaign_att" : "00:00:00",
"total_out_not_completed_calls" : 0,
"name" : "Bruno Levy",
"pause_total" : "00:00:00",
"productive_pause" : "00:00:00",
"logon" : "00:00:00",
"total_campaign_duration" : "00:00:00",
"total_campaign_calls" : 0,
"id" : 66
},
{
"name" : "hiago miguel",
"pause_total" : "00:21:31",
"campaign_att" : "00:00:00",
"total_out_not_completed_calls" : 0,
"total_out_completed_ringing" : "00:00:02",
"att" : "00:00:05",
"idleness" : "00:59:51",
"disconnection_rate" : "100.0%",
"percentage_occupied" : "26.76%",
"id" : 79,
"total_campaign_calls" : 0,
"logon" : "01:21:43",
"productive_pause" : "00:21:31",
"total_campaign_duration" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00",
"attempts" : 1,
"total_out_completed_duration" : "00:00:14",
"total_in_calls" : 1,
"out_completed_att" : "00:00:14",
"unproductive_pause" : "00:00:00",
"total_in_duration" : "00:00:05",
"total_out_completed_calls" : 1,
"login" : "hiago.miguel"
}
]
}